SHIPPING & RETURNS INFORMATION

Typically orders will be dispatched the same working day.

Shipping 

Australia

• 3 to 4 working days via express DHL tracked service (free for orders over $2000)
• 4 to 8 working days for standard untracked postage.

United States

• 3 to 4 working days via tracked courier
• 4 to 10 working days via untracked post

Rest of the World

• 4 to 10 working days

HSG is happy to offer standard shipping rates with lowest fee and Express DHL Shipping worldwide.

Express DHL Shipping

Worldwide

• DHL free shipping for orders over $2000, otherwise $40

Once your order has shipped you will receive an email with the details of the shipping company and tracking number if applicable.

Please note standard international shipping is an untracked service.

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.

Unfortunately, HSG has no control over these charges. Customs determines these charges and HSG has no way of knowing what these charges may be. HSG is not responsible for any actions taken by customs or the chosen package delivery service.

Yes. HSG aims to make returns and exchanges as simple as possible. If you would like to return in case of damage, please contact us first and we will arrange everything for you.

• For returns must be proof the damage condition and reason
• Returns must be postmarked for return within 3 days of the original delivery to you

If your HSG products has a manufacturer defect, we will, of course, repair or replace them for you at no cost.

We don’t withhold refunds. Refunds are normally processed the same working day after the returned goods are inspected and approved.

We stand by the quality of our products. All HSG products are warranted against manufacturing defects for a full 1 month checking.

HSG does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of HSG.

If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.

We get that life is busy and accidents happen.

That’s why we offer 40% off a replacement pair if your products  damaged within the first 30 days of purchase through the website. Simply contact us and return them to receive your discount on a replacement products